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Operations Architecture

Our view of operations includes product and process development, manufacturing, sourcing, distribution, supply chain and "back office" operations. We help clients build lasting competitive advantage through tried and tested methodologies which enable us to quickly identify key areas for improvement and develop optimal workflows and models to maximise operational efficiency.
  • We perform quick diagnostic exercises to identify key factors in achieving fast performance improvement.

  • We assist manufacturing and trade companies in developing high-performance supply chain structures and operations.

  • We support our clients in designing specialised workflows for production, material and distribution management and procurement operations.

  • We make best use of relevant technology in order to deliver state-of-the-art back office operations.

Our key areas of expertise include:

  • Value chain review & diagnostics
  • Operation efficiency optimisation
  • Supply chain network design & optimisation

Indicative engagements

Performance diagnostics of an industrial company

We carried out performance diagnostics of the entire value chain of a leading mining and industrial minerals company. Based on the results, we redesigned their planning system and their open-pit and underground mining operations, resulting in a twofold increase in the operation’s added value.

Operations review of a commercial bank

For one of the top-three commercial banks in Greece, we completed a detailed operations review of all key areas of the value chain, from retail shops to back office operations. We redesigned the workflows for areas including cheque operations, payments and treasury back office operations. As a result, the bank significantly improved its cost/income ratio and made annual savings exceeding €100m.